Forward Detailing is a premier mobile detailing business that proudly serves Southeast Michigan and the surrounding areas. Complete interior and exterior detailing, engine bay cleaning, paint correction, and ceramic coating are among the premium services they provide, all of which are 100% mobile.
Their Needs
Forward Detailing required a web-based integration with their Acuity Scheduling software in order to improve customer scheduling and communications.
Provisio’s Solution
We created a web service that allows a technician to send his location and ETA to the customer in real-time via text message.
We also created an automated follow-up with a survey link which is sent to the customer after the appointment has been completed. The survey link is then used by the customer to review their experience with Forward Detailing.
Our solution was developed using a combination of Google Maps API, Acuity Scheduling API, Azure web services, and Twilio API for text messaging.